Privacy Policy

Introduction

of99 is committed to protecting the privacy and personal data of all users who access our online casino and sports betting platform. This Privacy Policy describes what information we collect, how we use it, with whom we share it, and the rights you have over your own data. By registering an account or using any service provided at of99, you acknowledge that you have read and understood this policy.

This policy applies to all visitors, registered users, and players on the of99 platform, including those accessing our services from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and across Bangladesh. If you do not agree with the terms of this Privacy Policy, please discontinue use of the platform immediately.

Information We Collect

Personal Information You Provide

When you create an account, make a deposit, or contact our support team, we collect personal information including but not limited to:

• Full name, date of birth, and national identification details
• Email address and mobile phone number
• Residential address (city, district, and country — Bangladesh)
• Payment account details such as bKash, Nagad, or Rocket wallet numbers
• Identity verification documents submitted during KYC review

Information Collected Automatically

When you browse or interact with of99, our systems automatically collect certain technical data to ensure the platform functions correctly and securely:

• IP address, browser type, and device identifiers
• Pages visited, session duration, and click-stream data
• Cookies and similar tracking technologies used for session management and analytics

How We Use Your Information

of99 uses the personal and technical data collected solely for legitimate business purposes related to operating our platform. These purposes include:

• Account creation, verification, and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods
• Delivering customer support, responding to queries, and resolving disputes
• Sending promotional communications, bonus notifications, and platform updates (you may opt out at any time)
• Complying with applicable legal obligations, fraud prevention, and responsible gaming requirements

How We Share Your Information

of99 does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your information only in the following limited circumstances:

• With payment processors and financial partners (bKash, Nagad, Rocket, Upay) strictly to complete transactions
• With identity verification and fraud-detection service providers engaged to protect your account
• With law enforcement or regulatory authorities when required by law or in response to a valid legal request
• With analytics and platform service providers who assist in operating and improving of99, under strict confidentiality agreements

Your Rights and Choices

of99 respects your rights over your own personal data. Subject to our verification processes, you may exercise the following rights by contacting our support team:

Right to Access

You have the right to request a copy of the personal data that of99 holds about you. We will provide this information within a reasonable timeframe, subject to identity verification.

Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please contact our support team directly if you notice any discrepancy in your account details.

Right to Withdraw Consent

Where we process your data based on your consent — for example, marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal. Opting out of marketing will not affect your ability to use the of99 platform.

Data Security

of99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices include:

• SSL (TLS) encryption on all data transmissions between your browser or app and our servers
• Restricted access to personal data — only staff with a verified need-to-know basis may access sensitive records
• Routine security audits and vulnerability assessments of our platform infrastructure
• Secure storage of payment information — of99 does not store full payment card numbers or full mobile banking PINs on its servers

Cookies and Tracking Technologies

of99 uses cookies and similar technologies to provide a smooth, personalised experience on our platform. Cookies help us keep you logged in, remember your preferences, analyse how our platform is used, and deliver relevant content. You can manage or disable cookies through your browser settings, although doing so may affect certain features of the platform. By continuing to use of99 after being informed of our cookie practices, you consent to their use as described in this policy.

Data Retention

of99 retains your personal data for as long as your account is active or as required to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your account is permanently closed and all retention periods have elapsed, we will securely delete or anonymise your personal data. Please note that certain transaction records may be retained for a minimum period as required under applicable financial regulations.

Children and Minors

of99 strictly prohibits the use of its platform by anyone under the age of 21. We do not knowingly collect personal data from individuals below this age. If we become aware that we have inadvertently collected personal data from a user who is under 21 years old, we will promptly delete that data and close the account. Parents and guardians are encouraged to monitor online activity and report any suspected underage use to our support team immediately.

Changes to This Policy

of99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal requirements, or industry best practices. When a material change is made, we will notify you by posting a prominent notice on the platform or sending a notification to your registered email address or mobile number. We encourage you to review this page periodically to stay informed about how we protect your personal data. Your continued use of of99 after any such update constitutes your acceptance of the revised policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how of99 handles your personal data, please reach out to our support team. You can contact us at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe. We take every request seriously and are committed to resolving your concerns promptly and professionally.